eWatches.com Hassle Free Return Policy

eWatches.com Special Holiday Return Policy:

eWatches.com will be accepting returns on orders placed from October 15, 2008 to December 31, 2008 up until January 15th 2009. This means you can shop with comfort knowing that the gift you buy now is fully returnable after the holidays. Buy safe, buy early and buy smart at eWatches.com. All other conditions of our return policy apply. See below for details.

All of our Watches, Straps and accessories come brand new from the manufacturer. This means you get the full benefit of the manufacturer's warranty. Each watch we sell is equipped with a tag that says "Not Returnable if Removed", so before you wear your watch, please make sure it is what you ordered and that it is absent of any Out of Box defects. Also, please make sure the watch is to your liking. Once you remove the tag, wear or modify your watch, it is not returnable and is solely subject to the warranties provided by the manufacturers. If you find that there is something wrong with your timepiece or it does not meet your expectations. After completely reading this policy, you can obtain an RMA number by creating a Case with our customer service team by going to this Link or by faxing us at (801) 298-9282 and we will give you an RMA number. Our return policy follows:

• ALL customers wishing to return their purchases must first obtain a return merchandise authorization (RMA) number.  A request for an RMA# must be made within 30 days of order delivery and be returned back to us no later than 6 days after an RMA# has been issued. There is an extension to this return period during Oct 1st through Dec 31st (see site for details). If a package arrives without the RMA# and/or your signature is not visible on the outside, it will be refused by our receiving department.
• Freight charges for all non-defective returns will be the responsibility of the customer.
• All returns must still have the "Not Returnable if Removed Tag" affixed as it was when shipped. It must not be worn, used, sized (by anyone other than eWatches.com / The Time Zone) or altered in any way.  Watches showing any sign of wear cannot be returned.  If they do show wear, they will be returned immediately at the customer's expense and no refund will be granted.
• Special orders cannot be returned unless they are found to be defective. Special orders are marked as such.
• All returns must have non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (Instruction manuals, Warranty Cards, Watch Tags, Removed Links, etc.) otherwise, a maximum of a 20% restocking fee will apply.
• If you received a free gift with the watch you are returning, you will need to return the gift or eWatches.com/TheTimeZone.com will charge you for the value of the gift. Value of the free gifts is displayed at http://www.ewatches.com/Information/FreeGifts.html
• If the watch is worn, visibly used or the tag is removed, you cannot return the watch. You are, however, fully protected under the warranty and must work with the manufacturer to obtain either a replacement or a repair.